Patients FAQ

With a goal to Make Life Easier for Patients, Haspatal is a remote healthcare platform for Indian Patients. This platform aims to provide access to all healthcare services using a single Mobile App – Haspatal, Which is available for free download at Google Play store now.

Our aim is to help the patients with all possible healthcare services.

Our services include the following :

1. Find a Specialist Doctor
2. Book OPD Appointment
3. Book and Receive Video Consultation
4.  Order Medicine for Doorstep Delivery 
5. Book Diagnostic Lab Appointments 
6. Book Imaging Center Appointments
7. Book Hospital Admissions
8. Book Therapists
9. Book Counsellors
10. Book Home Care Services
11. Book an Ambulance
12. Find a blood bank
13. find an Eye Care Center
14. Find Medical Equipment and Devices Sellers
15. Find Medical Equipment on Rent 
16. Whatever more you may need in Healthcare Services…. 

To avail our services, You need to register as a patient using Haspatal App which is available for free download at Google Playstore.

Our services are totally free for our registered patients.

We have simplified the process by removing many complexities with the use of advanced technologies.

1. Whenever you order for a service , our system identifies the verified service providers from your neighborhood and displays the list to you for selection.
2. You can select any or many of them based upon your preferences.
3. Your order goes to the selected service providers .
4. Our team tracks the order till it is completed successfully.

Our patients make payments to the service providers directly at the time of delivery only.

We collect payments only for Doctor services as the doctors you may chose from remote locations for video consultations and Clinic visits. Apart from Doctors, all other service providers can be paid directly.

1. Haspatal working environment is robust and HIPAA Compliant.
2. Haspatal service providers are licensed by government or respective councils.
3. The orders are monitored for completion
4. Haspatal team is well trained and qualified.
5. Our working process are transparent and simplified.

Yes, Haspatal App offers both, In-clinic and video consultation of doctors for patients.

Haspatal App provides you a very simple way of booking confirmed appointments for in clinic appointments for your chosen doctors. For in clinic appointments, Haspatal App will charge you only the service charge of Rs. 35. Doctor fees can be paid directly to the doctor at the time of appointment.

Yes, you can book and take a video consultation using Haspatal App. After downloading the Haspatal App for free, you can take video consultations from a wide range of specialist doctors.

Our panel of specialist doctors has doctors who speak multiple languages and you can choose doctors according to the languages spoken . In all, doctors in our panel speak 14 Indian languages at present.

Yes, It is very easy for you to invite your own doctor to the Haspatal App. For this you have to use the menu > Invite a doctor and enter their phone number. They will receive the link to download the app and join it immediately.

Yes, you can place order for your medicine from the neighborhood pharmacies using Haspatal App.

Our partner pharmacies may offer discounts or promotional offers from time to time. Information about discounts is available at the time of selecting the pharmacy.

The discount offers vary. Kindly check your Pincode pharmacies and their offers at Haspatal App to know more.

We encourage Payment -on -Delivery to the delivery person. We advise you not to make any make payments before receiving the delivery. 

Most of our partnering local pharmacies offer returns and replacements of medicines if required. However, this depends on pharmacies and their policies. Haspatal App does not play any role in this.

All your orders are monitored till completion by our system and a team.

If the selected pharmacy fails to deliver your order quickly, our system can identify such failed deliveries and re-assign to other pharmacies in the neighborhood.

We make best efforts to ensure that you receive your medicine supplies asap and at affordable costs.

It is very convenient to find the neighborhood labs and place the orders using Haspatal App..

We offer services of verified, licensed and government approved labs only

By Default, Haspatal App shows you the labs within your neighborhood. If needed , you can change the location and find labs in other locations also.

We encourage our partner labs to remain competitive by offering discounts. However, offering discounts can vary from time to time and lab to lab. 

Please check the discounts before selecting the lab.

Yes, most of our labs provide home collection facilities. However, you will need to check directly about this if Home Sample Collection is not mentioned clearly in services of your selected lab at Haspatal.

Yes, Diabetic Profile testing is available in most of our partner labs across India as a discounted package.

Use Haspatal App, you will love its simplicity!

Yes, we accept all UPI based App Payments as approved by RBI in India from our patients for Doctor services only

You will receive a 100% refund of the money paid, in such a scenario.

Yes, you can cancel your booking up to 30 minutes before the appointment time.

Haspatal Program is growing. Soon we will cross 10,000 service provider registrations.

We understand , it will be difficult for our patients to scroll through all such data and find the suitable ones.

So, we introduced Unique Haspatal Quick Access Codes which are allotted to all verified service partners. While finding a service partner, you can enter his code to reach to that partner ordering page directly.

This saves you from a lot of hassles . 

You can find Haspatal Quick Access Code displayed prominently at all our network service providers.

You can also find it in service provider profile and save it for next time.