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Patients FAQ

Yes, online doctor consultation is safe. The Haspatal App complies with HIPAA regulations. This implies it prevents unauthorized parties from tampering with the data. The system responsible for the quality is inflexible and uncompromising, where license and the credibility of the doctors are thoroughly checked.

Only licensed and specialist doctors, physicians, or consultants are present on the platform to provide the consultations and prescriptions. Doctors from a wide range of departments are associated with Haspatal App to ensure a better service and provide numerous options to the patients. The team Haspatal has maintained adequate quality of service. This information about doctors has also been made accessible to the patients on the platform where they can see the credentials and relevance of the doctors and choose their doctors on the basis of their own preference.

Haspatal App provides a hassle-free method to consult a doctor through video consultation via a user-friendly mobile based application with simple and fewer steps. The only thing you have to do now is go to your Google Play Store and download the app and register.

To know how to register, visit – https://youtu.be/DXeHSNdI8bU

Haspatal App is a comprehensive platform that allows patients to not only obtain medical advice from doctors, but also to order medicines from local pharmacies they trust. The Haspatal App allows patients to have a video consultation with a doctor and also they can book an appointment for an in-clinic visit as well. They can also browse for nearest pharmacies and order their medicines from the convenience of their homes, and that too from trusted sources.

Delivery charges are applicable according to the terms and conditions reflected in the bill paid by the customers during the order placing. Such charges are completely transparent to the customers and there are no hidden charges.

Haspatal Program helps patients to find solutions for all their healthcare problems using our easy to use mobile app solutions of their problems. From doctor video consultation to purchasing of medicines, Haspatal App covers all medical necessities a patient could ask for.

The Haspatal App complies with HIPAA regulations. This implies it prevents unauthorized parties from tampering with the data. The system responsible for the quality is inflexible and uncompromising, where license and the credibility of the doctors are thoroughly checked.

Yes, Haspatal App offers both, In-clinic and video consultation of doctors for patients.

Haspatal App provides you a very simple way of booking confirmed appointments for in clinic appointments for your chosen doctors. For in clinic appointments, Haspatal App will charge you only the service charge of Rs. 35. Doctor fees can be paid directly to the doctor at the time of appointment.

Yes, you can book and take a video consultation using Haspatal App. After downloading the Haspatal App for free, you can take video consultations from a wide range of specialist doctors.

Our panel of specialist doctors has doctors who speak multiple languages and you can choose doctors according to the languages spoken . In all, doctors in our panel speak 14 Indian languages at present.

Yes, It is very easy for you to invite your own doctor to the Haspatal App. For this you have to use the menu > Invite a doctor and enter their phone number. They will receive the link to download the app and join it immediately.

Haspatal App does not sell or supply medicines, by itself. We encourage and support local pharmacies to make the supplies effectively by providing home or drive in pick-up services to increase comfort of the patients.

Our partner pharmacies may offer discounts or promotional offers from time to time. As stated earlier, we do not sell medicine so can not offer discounts etc

The discount offers vary. Kindly check your Pincode pharmacies and their offers at Haspatal App to know more.

At Haspatal App, there is no compulsion of prepayments. Patients can pay on delivery for medicines,

Most of our partnering local pharmacies offer returns and replacements of medicines if required. However, this depends on pharmacies and their policies. Haspatal App does not play any role in this.

If a pharmacy fails to deliver your order quickly, our system can identify such failed deliveries and re-assign to other pharmacies in the town. We make best efforts to ensure that you receive your medicine supplies in time and at affordable costs.

You can use the Haspatal app to place your orders to neighborhood labs with great comfort.

Haspatal App allows only licensed and govt. Approved labs on the app.

By Default, Haspatal App shows you the labs within your neighborhood. If needed , you can change the location and find labs in other locations also.

Mostly yes, but the discounts are offered by the labs themselves.

Yes, most of our labs provide home collection facilities. However, you will need to check directly about this if this is not mentioned in your suitable lab.

Yes Diabetic Profile testing is available in all of our partner labs across India.

Use Haspatal App, you will love its simplicity!

Yes, we accept all UPI based App Payments as approved by RBI in India for our services.

You will receive a 100% refund of the money paid, in such a scenario.

Yes, you can cancel your booking upto 30 minutes before the appointment time.

Yes, We can collect your reports from our partner labs across India and save these to your Electronic Medical records with us. Your doctor at Haspatal program, can easily review these during your next consultation.

  • When you visit any Haspatal Partner lab, you will find it prominently displayed there.
  • When you search for a lab at Haspatal App , you will find it in the Lab Profile.