Guest Relation Manager

Urgently Required

Guest Relation Manager for Paras Hospital – Srinagar

Job Description

1. Provide upscale guest service experiences for clients throughout their stay
2. Ensure clients are properly greeted upon their arrival
3. Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
4. Coordinate luggage collection and storage
5. Oversee check-in and check-out procedures, including reservations and financial transactions
6. Promptly address guests’ requests, like in-room dining
7. Actively listen to and resolve complaints
8. Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services