Customer Care Officer

Urgently Required

Customer Care Officer for Apollo Hospital – Ahmedabad

Requirements

Qualification – Graduate

Experience – 1 to 3 years

Job Description

1. Answer phone, email, and face-to-face customer enquiries
2. Direct customers to online resources
3. Create and maintain reports on customer interactions
4. Attend weekly team meetings
5. Update customer records in our system, including notes about conversations and outcomes
6. Present ideas for improving customer care
7. Participate in team-building activities
8. Develop customer rapport
9. Encourage customers to complete satisfaction surveys
10. Make recommendations to managers to improve customer experience