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IVY Hospital
Vacancy Details
- Job ID
- HSP22993
- Hospital
- IVY Hospital
- Location
- Mohali, India
Urgently Required
Guest Relation Officer for IVY Hospital – Mohali
Job Description
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily