Silverstreak Hospital
Urgently Required
Front Office Executive
Experience : 1 to 5 years
No of vacancies : 1
Job Description: Receptionists or Front Desk Staff are the first point of contact for patients and visitors in a healthcare facility. They play a crucial role in creating a welcoming environment and providing assistance with appointments, inquiries, and navigation within the facility. This position requires strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently.
Key Responsibilities: Greet patients and visitors in a warm and professional manner, providing an excellent first impression of the healthcare facility.
Answer phone calls, responding to inquiries, or directing calls to the appropriate department or individual.
Schedule and confirm patient appointments, ensuring efficient and accurate communication between patients and healthcare providers.
Manage patient registration process, including the collection and verification of personal and insurance information.
Provide information about the facility’s services, directions to various departments, and general assistance to ensure a smooth visit for patients and guests.
Handle administrative tasks such as filing, copying, and processing mail to support healthcare operations.
Maintain a clean and organized reception area, ensuring a comfortable and welcoming environment.
Collaborate with healthcare staff to manage patient flow and reduce wait times, enhancing patient satisfaction.
Utilize healthcare software to enter and update patient information, ensuring accuracy and confidentiality.
Handle sensitive information with discretion and in compliance with privacy laws and regulations.
Education Qualifications: High school diploma or equivalent; further certification in office administration or a related field is a plus.
Proven experience as a Receptionist, Front Desk Representative, or similar role, preferably in a healthcare setting.
Strong communication and interpersonal skills, capable of interacting positively with a diverse range of individuals.
Proficiency in computer systems, including Microsoft Office and healthcare management software.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Knowledge of basic medical terminology and healthcare operations is beneficial.
Commitment to providing high-quality customer service and maintaining patient confidentiality.
Ability to work independently and as part of a team, demonstrating initiative and responsibility.
Key Attributes: Friendly and welcoming personality, capable of making patients and visitors feel at ease.
Attention to detail, ensuring all administrative tasks are completed accurately and efficiently.
Strong organizational skills, able to keep the front desk and related administrative processes running smoothly.
Professional demeanor, representing the healthcare facility positively in all interactions.
Adaptability, able to handle unexpected situations or emergencies with composure and competence.
About the Role: Serve as the face of the healthcare facility, creating a positive first impression for patients and visitors.
Facilitate communication between patients and healthcare professionals, contributing to the efficiency of patient care and service delivery.
Support the administrative functioning of the healthcare facility, aiding in the smooth operation of daily activities.
Play a key role in patient satisfaction by providing helpful and courteous service, influencing the overall patient experience positively.
Contribute to a welcoming and supportive environment, ensuring that all individuals entering the healthcare facility feel valued and respected.