Goel Superspeciality Hospital
Urgently Required
Assistant Manager – Front Office
Experience : 1 to 5 years
No of vacancies : 1
Job Description: As the Assistant Manager – Front Office, you will play a key role in ensuring smooth operations and excellent customer service in the front office department. This position involves overseeing daily activities, managing staff, and maintaining high standards of guest satisfaction
Key Responsibilities: Supervise daily operations of the front office, including reception, reservations, and guest services.
Train, mentor, and schedule front office staff to ensure optimal performance.
Handle guest inquiries, requests, and complaints in a professional and efficient manner.
Monitor and maintain the cleanliness and organization of the front desk area.
Assist in developing and implementing policies and procedures to enhance guest experience.
Prepare reports on occupancy rates, revenue, and guest feedback.
Collaborate with other departments to ensure seamless guest experiences.
Education Qualifications: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Proven experience in a front office or guest services role, with at least [number] years in a supervisory or assistant management capacity.
Strong leadership and interpersonal skills.
Excellent communication and customer service skills.
Proficiency in hotel management software and Microsoft Office suite.
Key Attributes: Ability to multitask and prioritize tasks effectively.
Problem-solving skills and ability to handle stressful situations.
Attention to detail and organizational skills.
Flexibility to work shifts, including evenings, weekends, and holidays.
Commitment to providing exceptional guest service.
About the Role: As the Assistant Manager – Front Office, you will be instrumental in ensuring the smooth operation of the front office department, enhancing guest satisfaction, and maintaining high standards of service excellence. This role offers opportunities for leadership and career development within the hospitality industry, where you will contribute to the overall success of the hotel or resort by delivering exceptional guest experiences and operational efficiency.