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KIMS Sunshine Hospital
Vacancy Details
- Job ID
- HSP19829
- Hospital
- KIMS Sunshine Hospital
- Location
- Hyderabad, India
Urgently Required
Call Centre Manager for KIMS Sunshine Hospital – Hyderabad
Job Description
- Create a task list for the call center daily activities and ensure they are achieved.
- Ensure the resources are used to produce optimal results.
- Monitor the performance of the call center and regularly provide feedback.
- Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
- Provide training and orientation for the recruits to provide high-quality customer service.
- Oversee the budget plans and track expenses of the call center.
- Assess performances with metrics like calls left waiting, calls missed, etc.
- Ensure that all employees adhere to the company policies and regulations.
- Prepare performance reports and report any issue to the management.