CRM Manager

Urgently Required

Customer Relationship Executive for Wings Hospitals – Ahmedabad

Requirements

Qualification – Any Master’s Degree

Experience – 2 years

Job Description

1. Develop & execute customer relationship management campaigns to increase customer loyalty
2. Prepare a set of universal customer relationship procedures & apply them at every level of the company
3. Analyze customer behavior and measure their impact on business outcomes to update strategies
4. Maintain smooth communication with customers and promptly reply to their queries
5. Respond and resolve customer complaints quickly and efficiently
6. Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
7. Run effective promotional activities to optimize sales growth and customer retention
8. Use existing customer data to gain new leads and potential customers
9. Understand previous customer attitudes to better engage current customers
10. Identify new and more cost-efficient communication channels with customers