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Felix Hospital
Vacancy Details
- Job ID
- HSP21793
- Hospital
- Felix Hospital
- Location
- Noida, India
Urgently Required
Customer Care Executive for Felix Hospital – Noida
Job Description
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.