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Customer Care Executive


TalentMD Healthcare Jobs

Urgently Required

Customer Care Executive for SILVER STREAK MULTI-SPECIALITY HOSPITAL – Gurugram

Job Description

1. Manage large amounts of incoming phone calls
2. Generate sales leads
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution