Felix Hospital
Urgently Required
Customer Care Executive for Felix Hospital – Noida
Job Description
1. Manage large amounts of incoming phone calls
2. Generate sales leads
3.Identify and assess customers’ needs to achieve satisfaction
4.Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies
To apply for this job email your details to navneet@haspatal.com