Kokilaben Dhirubhai Ambani Hospital and Medical Research Institute
Vacancy Details
- Job ID
- 100359566
- Hospital
- Kokilaben Dhirubhai Ambani Hospital and Medical Research Institute
- Location
- Navi Mumbai, Maharashtra, India
- Experience
- 3- 5 Years
- Vacancies
- 1
- Verified on
- 2026-10-31
- Closing date
- January 31, 2027
Urgently Required: Customer Service Representative – Home Care
Hospital: Kokilaben Dhirubhai Ambani Hospital and Medical Research Institute
Location: Navi Mumbai
Experience: 3- 5 Years
Number of Vacancies: 1
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Job Description
- The Customer Service Representative – Home Care plays a crucial role in ensuring positive interactions and experiences for patients, families, and caregivers receiving home healthcare services.
- This role involves handling inquiries, providing information, resolving issues, and maintaining strong relationships with clients.
- The Customer Service Representative contributes to the overall satisfaction and quality of care delivered by the home care organization.
Key Responsibilities
- Respond to inquiries and provide information about home healthcare services.
- Assist patients and families with scheduling appointments and coordinating care.
- Address and resolve customer complaints and concerns in a timely and empathetic manner.
- Collaborate with clinical and administrative teams to meet patient needs and preferences.
- Maintain accurate records of customer interactions and transactions.
- Follow up with patients and caregivers to ensure satisfaction and quality of care.
- Educate patients and families on available services, resources, and support options.
- Coordinate with insurance providers and billing staff to address payment and coverage questions.
- Monitor and track customer feedback and satisfaction levels.
- Provide guidance and support to clients navigating the home healthcare system.
- Stay updated with industry trends and best practices in customer service.
- Participate in training and development programs to enhance customer service skills.
- Uphold confidentiality and privacy standards in handling patient information.
- Contribute to the development of customer service policies and procedures.
- Collaborate with internal teams to improve customer service processes and outcomes.
Education Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Previous experience in customer service, preferably in healthcare or home care.
- Strong communication and interpersonal skills.
- Empathy, patience, and the ability to handle sensitive situations with tact.
- Problem-solving and conflict resolution abilities.
- Proficiency in computer skills and customer service software.
- Knowledge of healthcare services and terminology is a plus.
- Ability to work in a fast-paced environment and multitask effectively.
- Detail-oriented and organized approach to managing customer interactions.
- Commitment to delivering exceptional customer service experiences.
Key Attributes
- Excellent communication and listening skills.
- Empathy and compassion in dealing with patients and families.
- Strong problem-solving and conflict resolution abilities.
- Ability to work collaboratively in a team environment.
- Adaptability and flexibility to meet changing customer needs.
- Attention to detail and accuracy in customer interactions and documentation.
- Positive attitude and professionalism in all customer interactions.
- Time management and organizational skills to prioritize tasks effectively.
- Commitment to continuous learning and improvement in customer service skills.
- Dedication to ensuring a positive experience for patients and families in home healthcare.
Apply for Customer Service Representative – Home Care at Kokilaben Dhirubhai Ambani Hospital and Medical Research Institute
Navi Mumbai Job ID: 100359566
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