Neotia Bhagirathi Woman and Child Care hospital

Vacancy Details

Urgently Required: Financial Counselors

Hospital: Neotia Bhagirathi Woman and Child Care hospital

Location: Raipur

Experience: 3- 5 Years

Number of Vacancies: 1

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Patient Account Representatives are vital to the financial and customer service aspects of healthcare organizations.
They manage patient billing inquiries, process payments, and negotiate payment plans for outstanding balances.
This role requires a balance of strong communication skills to interact with patients and their families, detailed knowledge of billing procedures and insurance policies, and the ability to handle sensitive financial matters with empathy and professionalism.

Billing Inquiries: Serve as the primary point of contact for patients regarding billing questions, explaining charges, insurance coverage, and payment options clearly and compassionately.
Payment Processing: Receive and process payments from patients, either directly or through insurance companies, ensuring accurate posting to patient accounts.
Account Management: Monitor and manage patient accounts, including the follow-up on outstanding balances, updating account information, and negotiating payment plans where necessary.
Insurance Coordination: Work with insurance companies to verify coverage, submit claims, and resolve any discrepancies or denials to ensure correct billing.
Documentation: Maintain thorough and accurate records of patient interactions, billing transactions, and account adjustments.
Compliance: Ensure all financial transactions and interactions comply with federal and state laws, healthcare regulations, and internal policies.
Customer Service: Provide exceptional customer service, handling patient concerns with sensitivity and a problem-solving approach.

Educational Background: High school diploma required; a degree or certification in healthcare administration, finance, or related field preferred.
Experience: Experience in customer service, billing, or in a healthcare setting is highly beneficial. Knowledge of medical terminology, insurance processes, and billing software is advantageous.
Skills and Competencies: Strong communication and interpersonal skills, proficiency with billing systems and software, detail-oriented with excellent organizational skills, and the ability to handle sensitive information discreetly and professionally.
Certifications: Certifications such as Certified Patient Account Technician (CPAT) or Certified Healthcare Access Associate (CHAA) can enhance a candidate's qualifications.

Empathy: Ability to understand and empathize with patient concerns and financial situations, offering solutions that meet their needs while safeguarding the financial interests of the healthcare provider.
Communication: Clear and effective communication skills to explain complex billing and insurance information in understandable terms.
Problem-Solving: Skilled in resolving billing issues, negotiating payment plans, and navigating insurance claims processes to satisfactory outcomes.
Attention to Detail: Meticulous attention to the accuracy of billing information, account status, and financial transactions.
Confidentiality: Upholds patient confidentiality and privacy according to HIPAA regulations and organizational policies.

Raipur Job ID: 100358733

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Financial Counselors