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Guest Relation Executive

Bhagwan Mahavir Medica Superspecialty Hospital

TalentMD Healthcare Jobs

Urgently Required

Guest Relation Executive for Bhagwan Mahavir Medica Superspecialty Hospital – Ranchi

Job Description

  1. Provide upscale guest service experiences for clients throughout their stay
  2. Ensure clients are properly greeted upon their arrival
  3. Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
  4. Coordinate luggage collection and storage
  5. Oversee check-in and check-out procedures, including reservations and financial transactions
  6. Promptly address guests’ requests, like in-room dining
  7. Actively listen to and resolve complaints
  8. Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  9. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns