Silverstreak Hospital
Urgently Required
Manager on Duty
Experience : 1 to 5 years
No of vacancies : 1
Job Description: The Manager on Duty (MOD) acts as the operational leader within a facility during their assigned shift, ensuring that all aspects of the business run smoothly and efficiently. This role is pivotal in maintaining the standards of service, managing staff performance, and handling any immediate issues that arise during their shift. The MOD often acts as the senior representative in the absence of higher management.
Key Responsibilities: Operations Oversight: Monitor all operational areas including customer service, housekeeping, and security to ensure that all functions are performed to the highest standard.
Issue Resolution: Act as the first point of contact for any incidents or complaints, ensuring they are resolved efficiently and professionally.
Staff Management: Supervise staff across different departments, provide immediate feedback and support, and ensure staffing levels are maintained to meet business needs.
Policy Enforcement: Ensure all company policies and procedures are followed by staff during the shift.
Safety and Security: Monitor and manage all safety protocols, ensuring a safe environment for both staff and customers.
Reporting: Complete various administrative duties including the preparation of reports on shift activities and significant incidents.
Customer Service: Provide high-level customer service, intervening in complex situations, and ensuring guest satisfaction.
Education Qualifications: Educational Background: Degree in Hospitality, Business Administration, or related field preferred.
Experience: Several years of experience in a management role, preferably in hospitality, retail, or related field.
Skills: Strong leadership and organizational skills, proficiency in managing staff, and handling customer service issues.
Key Attributes: Leadership: Strong leadership skills to inspire and motivate a team.
Communication: Excellent verbal and written communication skills to effectively address both staff and customers.
Problem-solving: Ability to quickly solve problems as they arise and make effective decisions under pressure.
Attention to Detail: Keen attention to detail to oversee all aspects of operations and ensure compliance with standards.
Adaptability: Ability to adapt to rapidly changing situations and to manage multiple tasks simultaneously.
Interpersonal Skills: Strong interpersonal skills to interact positively with customers and staff.
About the Role: As the Manager on Duty, you are the linchpin of the facility’s operations during your shift, offering an opportunity to handle a wide array of situations, from operational challenges to customer relations. This role is ideal for a proactive, solutions-oriented individual who enjoys leadership and is capable of maintaining high standards of service. The MOD must be prepared to work flexible hours, including nights, weekends, and holidays, aligning with the 24/7 nature of most operational environments where this role is crucial.