Non – Clinical Training Manager

Urgently Required

Non – Clinical Training Manager

Experience :  1 to 5 years

No of vacancies :  1

Job Description: The Non-Clinical Training Manager is responsible for overseeing the development, implementation, and evaluation of training programs for non-clinical staff within a healthcare organization. This role focuses on enhancing the skills and knowledge of administrative, support, and management staff to ensure efficient operation, compliance with regulations, and excellent patient services.

Key Responsibilities: Training Program Development: Design and revise training programs tailored to the needs of non-clinical staff, including administrative procedures, customer service, health information management, and compliance.
Training Delivery: Organize and conduct training sessions, workshops, and online courses for various departments, ensuring the content is accessible and engaging.
Performance Evaluation: Develop and implement methods to evaluate the effectiveness of training programs, making adjustments based on feedback and performance metrics.
Compliance Training: Ensure all non-clinical staff are up-to-date with healthcare regulations, privacy laws (such as HIPAA), and organizational policies.
Technology Training: Coordinate training on healthcare management software, electronic health records (EHR), and other technology tools used by non-clinical staff.
Leadership Development: Implement leadership and development programs for emerging leaders among the non-clinical staff.
Resource Management: Manage resources allocated for training, including budgets, materials, and technology.
Collaboration: Work closely with department heads and HR to identify training needs and develop career pathways for non-clinical staff.

Education Qualifications: Education: Bachelor’s degree in Human Resources, Education, Healthcare Administration, or a related field; Master’s degree preferred.
Experience: Proven experience in training and development, preferably within a healthcare or related setting.
Skills: Strong leadership, communication, and presentation skills; proficiency in adult learning principles and training methodologies; adept at using educational technology and software.
Certifications: Certifications in training and development, such as ATD (Association for Talent Development) certification, are highly desirable.

Key Attributes: Strategic Thinking: Ability to align training programs with organizational goals and objectives.
Adaptability: Flexibility in adapting training strategies to meet the evolving needs of the healthcare organization.
Innovation: Creativity in incorporating engaging and effective training methods.
Collaborative Spirit: Excellent interpersonal skills for working with diverse teams across the organization.
Patient-Centered Approach: Although focusing on non-clinical staff, maintaining a commitment to improving overall patient care and experience through better support services.

About the Role: Operational Efficiency: Enhances the operational aspects of healthcare delivery by ensuring non-clinical staff are well-trained and efficient.
Compliance and Regulation: Directly contributes to the organization’s compliance with healthcare regulations through targeted training programs.
Technology Adoption: Facilitates the adoption of new technologies and systems across non-clinical departments, improving productivity and patient services.
Employee Satisfaction and Retention: Plays a crucial role in employee development, satisfaction, and retention by providing growth and learning opportunities.
The Non-Clinical Training Manager is pivotal in ensuring that the backbone of the healthcare organization—the administrative, support, and managerial staff—are equipped with the skills and knowledge necessary for the seamless operation of healthcare services, ultimately contributing to the overall effectiveness and quality of patient care.