Patient Counsellor

Urgently Required

Patient Counsellor for Dr Agarwal Eye Hospital – Bangalore

Job Description

1. Answer phone inquiries in an efficient and effective manner.
2. Utilize phone scripts.
3. Conduct patient consultations via Zoom or in-office with emphasis on converting patients to surgery.
4. Make confirmation and reminder calls. Follow-up calls from patient consultations and seminar leads.
5. Assist and attend elective surgery seminars and events.
6. Track personal conversion rates monthly.
7. Interact with patients/family day of the procedure.
8. Interacts with referring and co-managing doctor’s offices.