Surya Hospital
Urgently Required
Patient Experience Coordinator
Experience : 1 to 5 years
No of vacancies : 1
Job Description: The Patient Experience Coordinator plays a critical role in supporting the initiatives and programs aimed at improving the overall experience of patients within a healthcare facility. This position involves working closely with the Patient Experience Manager and other healthcare professionals to implement strategies that enhance patient satisfaction, engagement, and care. The coordinator is instrumental in gathering patient feedback, coordinating improvement projects, and ensuring the delivery of high-quality, patient-centered care.
Key Responsibilities: Assist in the development and implementation of patient experience programs and initiatives.
Coordinate the collection, analysis, and reporting of patient feedback, including surveys and complaints.
Work closely with healthcare teams to identify areas for improvement and implement patient-centered care practices.
Organize and support training sessions for staff on patient experience best practices and communication skills.
Assist in monitoring the effectiveness of patient experience strategies and making necessary adjustments.
Support the management of patient relations issues, ensuring timely and effective resolution.
Facilitate communication between patients, families, and healthcare providers to improve service delivery and satisfaction.
Education Qualifications: Bachelor’s degree in healthcare administration, nursing, public health, or related field.
Experience in a healthcare setting with a focus on patient care or service improvement.
Knowledge of patient experience strategies, healthcare quality, and patient safety standards.
Excellent organizational, communication, and interpersonal skills.
Proficiency in data analysis and reporting.
Key Attributes: Strong commitment to enhancing patient satisfaction and advocacy.
Excellent communication skills, with the ability to interact empathetically with patients and families.
Ability to work collaboratively with different levels of healthcare staff and departments.
Detail-oriented with strong analytical and problem-solving skills.
Flexible and adaptive to change in a fast-paced healthcare environment.
About the Role: Acts as a bridge between patients, healthcare providers, and administrative staff to enhance the quality of care and patient satisfaction.
Supports the implementation of policies and procedures that prioritize patient experience and satisfaction.
Contributes to the training and development of staff to foster a culture of patient-centered care.
Engages in continuous improvement efforts to address patient needs and enhance the healthcare experience.