Patient Service Representatives – Radiology

Urgently Required

Patient Service Representatives – Radiology

Experience :  1 to 5 years

No of vacancies :  1

Job Description: Patient Service Representatives (PSRs) are vital frontline staff in healthcare settings, responsible for creating a welcoming, efficient, and respectful atmosphere for patients. They serve as the initial point of contact for patients entering a healthcare facility, and their roles encompass a wide range of administrative tasks aimed at facilitating a smooth healthcare experience.

Key Responsibilities: Greet patients and visitors, providing directions or assistance as needed.
Register new patients, verifying and updating personal and insurance information in the healthcare facility’s system.
Schedule appointments, manage patient check-in and check-out procedures, and handle cancellations or rescheduling.
Answer phone calls, responding to inquiries, and relaying messages to appropriate staff.
Collect co-pays, deductibles, and other out-of-pocket expenses from patients.
Coordinate with medical staff to ensure patient flow is efficient and wait times are minimized.
Maintain patient confidentiality and adhere to HIPAA regulations at all times.
Provide patients with information regarding services, policies, and procedures.

Education Qualifications: High school diploma or equivalent; additional certification in medical office management or related field preferred.
Experience in customer service or healthcare settings is advantageous.
Proficiency with medical software and electronic health records (EHR) systems.
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Knowledge of healthcare insurance and billing procedures.

Key Attributes: Empathy and patience to deal with patients from diverse backgrounds and with various health concerns.
Strong organizational skills and attention to detail.
Professionalism in handling sensitive and personal patient information.
Ability to work effectively both independently and as part of a team.
Adaptability to handle unexpected situations or patient needs with a calm and composed demeanor.

About the Role: Act as the face of the healthcare facility, setting the tone for the patient’s experience.
Facilitate effective communication between patients and healthcare providers.
Play a critical role in the administrative efficiency of healthcare services, ensuring that patient care is delivered promptly and effectively.
Contribute to patient satisfaction by addressing concerns, providing clear information, and ensuring a seamless healthcare journey.
Support the healthcare system’s financial stability by managing billing and payment processes efficiently.