Shivam Hospital
Urgently Required
Reception Supervisor
Experience : 1 to 5 years
No of vacancies : 1
Job Description: The Reception Supervisor is a key figure in managing the reception area of a healthcare facility, ensuring that all front-desk operations run smoothly and efficiently. This role involves supervising reception staff, coordinating patient check-ins and check-outs, managing appointment schedules, and ensuring that patients receive a warm and efficient welcome. The Reception Supervisor acts as a liaison between patients, healthcare professionals, and administrative staff, facilitating effective communication and patient flow.
Key Responsibilities: Supervise the day-to-day operations of the reception area, ensuring a high level of customer service and operational efficiency.
Train, mentor, and evaluate reception staff, providing guidance and feedback to enhance performance.
Coordinate patient appointments, including scheduling, rescheduling, and handling cancellations to optimize the appointment calendar.
Manage patient check-ins and check-outs, ensuring that patient information is accurately recorded and privacy is maintained.
Address and resolve patient inquiries, complaints, and concerns promptly and professionally.
Develop and implement reception policies and procedures to improve efficiency and patient satisfaction.
Monitor the cleanliness and organization of the reception area, maintaining a welcoming environment for patients and visitors.
Coordinate with medical and administrative staff to ensure effective communication and smooth patient flow.
Handle administrative tasks such as managing mail, answering phone calls, and maintaining records.
Prepare reports on reception activities and issues, suggesting improvements when necessary.
Education Qualifications: High school diploma required; associate or bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
Previous experience in a reception or front-desk role, with supervisory experience highly desired.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities, with a focus on customer service.
Proficiency in office software and experience with healthcare management systems.
Knowledge of healthcare practices, patient scheduling, and privacy regulations.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Key Attributes: Detail-oriented with strong organizational skills.
Patient and empathetic, with the ability to manage patient expectations and concerns effectively.
Proactive problem-solver, capable of identifying issues and implementing solutions.
Strong initiative and ability to work independently, as well as part of a team.
Adaptable and flexible, able to handle the dynamic needs of patients and healthcare professionals.
About the Role: Acts as the first point of contact for patients and visitors, setting the standard for patient experience.
Ensures efficient patient flow and scheduling, directly impacting the quality and timeliness of healthcare services.
Supports healthcare professionals by managing administrative tasks, allowing them to focus on patient care.
Leads the reception team, promoting a positive work environment and ensuring staff members are well-trained and motivated.
Plays a crucial role in maintaining patient satisfaction and loyalty through effective communication and service.